Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized, eco-friendly packaging designed to secure the root ball and protect delicate foliage. Each plant is hand-inspected and hydrated immediately before dispatch to ensure it arrives in peak condition.
What is your return policy for live plants?
We offer a 30-day guarantee on all live plants. If your plant arrives damaged or fails to thrive within the first month, simply send us a photo and we will provide a replacement or a full refund.
Do you offer international shipping for home decor items?
Currently, we ship our home decor and garden accessories within the continental United States and Canada. Due to agricultural regulations, live plants can only be shipped within the domestic US.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress in real-time.
Are your outdoor furniture pieces weather-resistant?
Yes, our outdoor collections are crafted from high-quality materials like Grade-A teak, powder-coated aluminum, and UV-resistant synthetic wicker designed to withstand various weather conditions.
Can I include a gift message with my purchase?
Absolutely. During the checkout process, you can select the 'Gift' option to include a personalized message which we will print on a premium card and include in the package.